Refund policy

Exchange, return and refund policy

1. No return or exchange for used and/or unsealed products.

2. Returns and exchanges are done within 14 days from delivery date stated by the courier under the following conditions:

  a. If you received a damaged or wrong order and want to exchange it, it is our responsibility to deliver it free of delivery charges.

  b. If you received a damaged or wrong order and want to refund it, it is our responsibility to pick the items up without any delivery fees. Refunding method will be arranged upon agreement between us.

  c. If you ordered a wrong item and want to exchange it, an image must be sent from your side to check if used or unsealed. Then we will decide accordingly. You will be asked to pay double delivery fees (delivering the item you want and returning the wrong item to our warehouse).

  d. If you ordered a wrong item and want to refund it, an image must be sent from your side to check if used or unsealed. Then we will decide accordingly. You will be asked to pay delivery fees to return the item to our warehouse. Refunding method will be arranged upon agreement between us.

  e. We do not exchange or return an item that does not suit your skin or hair type.