Terms of service
Terms and Conditions – Bodiz
This website is operated by UNYVA. Throughout the site, the terms “we”, “us” and “our” refer to Bodiz.
This page contains our terms and conditions as well as information about ordering process, returns, exchanges and refunds policy. Kindly read these terms and conditions carefully before ordering any product from UNYVA.
i) Order process and conclusion of purchase agreement
1. The product presentation on our Website does not represent an offer but shall be understood as a non-binding invitation for the customer to submit an order.
2. By clicking the “place order” button, you send us a binding offer for the conclusion of a purchase agreement with Bodiz regarding the items in your shopping cart (hereinafter referred to as “Order”).
3. UNYVA may, at its discretion, accept or hold the Order if we suspect that it is duplicated. Bodiz will contact you in case of order duplication.
4. If you place an Order through our Website, the ordering process comprises 5 steps:
- You add the desired items to your bag.
- You check all items in your shopping bag and apply any necessary changes, then click the “Check out” button to proceed to shipping and billing page where you put the necessary information to process your order.
- The next page can be used if you need to pay our attention to any special notes about your order.
- The next page is order confirmation and if you have a valid coupon, you can use it at this step.
- Finally, on the “Checkout” page, you select the preferred method of payment and confirm your acceptance of the conditions that shall apply to the purchase. Here, you can again change the invoice details, check your purchase data and return to the cart by clicking “Back to cart”. By clicking “place order”, we receive your order at our backend.
5. With our order confirmation and/or delivery, we will send you a copy of the corresponding Order, including the corresponding invoice, to your email address.
ii) Delivery process and costs
Once we receive your order, we send it to the courier after 1 working day (excluding Fridays, Saturdays and official holidays).
In case you want to modify your order, you can modify it within one day only through our social media, email or by phone.
Social media links: https://web.facebook.com/Bodiz https://instagram.com/bodiz
Email: customercare@bodiz.com
Phone number: +20 225476174
The courier delivers your order within 3–5 working days depending on your area.
Delivery costs:
- Cairo & Giza: 55 LE
- Cairo suburban (Obour City – Madinty – Mostakbal City – Sherouk – Badr City – Shoubra El Khaima – Helwan): 70 LE
- Alexandria: 55 LE
- Canal cities (Port Said, Ismailia, Suez): 60 LE
- Delta cities (Damietta – Kafr Elsheikh – Beheira – Menoufia – Gharbia – Sharkia – Dakahlia – Qalioubia – El Sokhna – Giza province): 65 LE
- Upper Egypt (Fayoum – Beni Suef – Minia – Assiut – Sohag – Qena – Luxor – Aswan): 100 LE
iii) Exchange, return and refund policy
1. No return or exchange for used and/or unsealed products.
2. Returns and exchanges are done within 14 days from delivery date stated by the courier under the following conditions:
a. If you received a damaged or wrong order and want to exchange it, it is our responsibility to deliver it free of delivery charges.
b. If you received a damaged or wrong order and want to refund it, it is our responsibility to pick the items up without any delivery fees. Refunding method will be arranged upon agreement between us.
c. If you ordered a wrong item and want to exchange it, an image must be sent from your side to check if used or unsealed. Then we will decide accordingly. You will be asked to pay double delivery fees (delivering the item you want and returning the wrong item to our warehouse).
d. If you ordered a wrong item and want to refund it, an image must be sent from your side to check if used or unsealed. Then we will decide accordingly. You will be asked to pay delivery fees to return the item to our warehouse. Refunding method will be arranged upon agreement between us.
e. We do not exchange or return an item that does not suit your skin or hair type.
